about/en/contact.wml
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 # Revision: $Revision$
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 #include "head.wmi" TITLE="Tor Project: Contact" CHARSET="UTF-8"
 
 <div id="content" class="clearfix">
 	<div id="breadcrumbs">
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     <a href="<page index>">Home &raquo; </a>
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     <a href="<page about/overview>">About &raquo; </a>
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     <a href="<page about/contact>">Contact</a>
   </div>
   <div id="maincol">
     <h2>Tor: Contact</h2>
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     <ul>
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     <li><a href="#support">Support</a></li>
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     <li><a href="#irc">IRC</a></li>
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     <li><a href="#twitter">Twitter</a></li>
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     <li><a href="#bugs">Bug Tracker</a></li>
     <li><a href="#security">Security Issues</a></li>
     <li><a href="#badrelays">Report Bad Relays</a></li>
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     <li><a href="#email">Email</a></li>
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     <li><a href="#mail">Mailing Address</a></li>
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     </ul>
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     <a id="support"></a>
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     <h3><a class="anchor" href="#support">Support</a></h3>
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     <!--
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     <p><i>help@rt.torproject.org</i> is the address to use for
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     questions about all things Tor, volunteering, and offering
     resources. This is best effort service with no guarantees. We
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     generally respond within 48 hours. For support in other languages,
     try:</p>
 
     <ul>
       <li><i>help-ar@rt.torproject.org</i> for Arabic</li>
       <li><i>help-es@rt.torproject.org</i> for Spanish</li>
       <li><i>help-fa@rt.torproject.org</i> for Farsi</li>
       <li><i>help-fr@rt.torproject.org</i> for French</li>
       <li><i>help-zh@rt.torproject.org</i> for Mandarin</li>
     </ul>
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     -->
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     <p>If you have questions about using Tor:</p>
     <ol>
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     <li>Check our <a href="https://trac.torproject.org/projects/tor/wiki/org/teams/CommunityTeam/Support">support wiki</a> for answers to some of the most frequently asked questions about Tor.</li>
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     <li>See if your question is asked or answered on our
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     <a href="https://tor.stackexchange.com/">StackExchange page</a>. If
     it isn't, please consider asking it there! Then everybody else can
     benefit from your question and the answer to it.</li>
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     <li>Join the <a href="#irc">#tor irc channel</a>, state the issue,
     and wait patiently for help.</li>
     <li>Read through the archives of the
     <a href="<page docs/documentation>#MailingLists">mailing lists</a>
     to see if anybody else has raised your issue recently. Note that
     you need to subscribe to the mailing lists before you can post.</li>
     </ol>
 
     <p>If you find your answer, please stick around to contribute back
     and help others who were once in your position.</p>
 
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     <a id="irc"></a>
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     <h3><a class="anchor" href="#irc">IRC</a></h3>
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     <p>Tor users and developers can also be found in the following
     channels on <a href="https://www.oftc.net/">OFTC</a>
     (<a href="https://www.oftc.net/Tor/">join via Tor</a>):</p>
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     <ul>
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       <li><i>#tor</i> - For questions about using Tor (as a client,
       or as an onion service). Having trouble running Tor or have a
       question for other Tor users? Then this is the spot for you.</li>
       <li><i>#tor-relays</i> - The Tor network is made of relays, if
       you are interested in running one yourself, join here and make sure
       to read this
       <a href="https://blog.torproject.org/get-help-running-your-relay-our-new-advocate">blog post</a>
       on how to get help running a relay.</li>
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       <li><i>#tor-dev</i> - Channel for people who want to do development.
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       Discussions about Tor-related coding, protocols, and <a href="<page
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       getinvolved/volunteer>">project ideas</a> are all welcome.</li>
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       <li><i>#tor-project</i> - Organization discussions unrelated to
       software development. A great place to discuss Tor community events,
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       outreach, translation, or website improvements.</li>
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       <li><i>#tor-meeting</i> - The various Tor teams, like the network
       team, the browser team, the UX team, and the metrics team, hold
       periodic <a href="http://meetbot.debian.net/tor-meeting/">publicly
       logged</a> meetings in this channel.</li>
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     </ul>
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     <a id="twitter"></a>
     <h3><a class="anchor" href="#twitter">Twitter</a></h3>
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     <p>Follow us on Twitter:</p>
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     <ul>
       <li>English account: <a href="https://twitter.com/TorProject">@TorProject</a></li>
       <li>Farsi (Persian) account: <a href="https://twitter.com/torproject_fa">@TorProject_fa</a></li>
     </ul>
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     <a id="bugs"></a>
     <h3><a class="anchor" href="#bugs">Bug Tracker</a></h3>
     <p>You can report bugs other than <a href="#security">security
     issues</a> using our <a href="https://trac.torproject.org/projects/tor"
     >bug tracker</a>. Our
     <a href="<page getinvolved/volunteer>">volunteer page</a> has
     convenient links to <a href="<page getinvolved/volunteer>#Projects">
     project-related queries</a>.</p>
 
     <a id="security"></a>
     <h3><a class="anchor" href="#security">Security Issues</a></h3>
     <p>If you've found a security issue in one of our projects or in our
     infrastructure, please email tor-security@lists.torproject.org.
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     If you want to encrypt your mail, you can get the GPG public key
     for the list by contacting
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     tor-security-sendkey@lists.torproject.org or from
     pool.sks-keyservers.net. Here is the fingerprint:
 <blockquote><pre>
 gpg --fingerprint tor-security@lists.torproject.org
 pub   4096R/1A7BF184 2017-03-13
       Key fingerprint = 8B90 4624 C5A2 8654 E453  9BC2 E135 A8B4 1A7B F184
 uid                  tor-security@lists.torproject.org <tor-security@lists.torproject.org>
 uid                  tor-security@lists.torproject.org <tor-security-owner@lists.torproject.org>
 uid                  tor-security@lists.torproject.org <tor-security-request@lists.torproject.org>
 sub   4096R/C00942E4 2017-03-13
 </pre></blockquote>
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     Find links to acknowledgments and our security policy in machine readable
     form <a href="https://www.torproject.org/.well-known/security.txt">here</a>.
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     </p>
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     <a id="badrelays"></a>
     <h3><a class="anchor" href="#badrelays">Report Bad Relays</a></h3>
     <p>If you find a relay that you think is malicious, misconfigured,
     or otherwise broken, please check out our
     <a href="https://trac.torproject.org/projects/tor/wiki/doc/ReportingBadRelays">
     wiki page</a> and <a href="https://blog.torproject.org/how-report-bad-relays"
     >blog post</a> on how to report it.</p>
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     <a id="email"></a>
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     <h3><a class="anchor" href="#email">Email</a></h3>
     <p>If you have Tor questions, please try to help yourself via the
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     above support venues. Please don't use this contact address
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     for helpdesk or user requests &mdash; we all get too much mail and
     we won't be able to help you there.</p>
 
     <ul>
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       <li><i>frontdesk@rt.torproject.org</i> is for questions and
       comments about Tor the non-profit organization: funding and
       donations, trademark questions,
       affiliation and coordination, major gifts, contract inquiries, etc.
       Please note that email is not a great approach for safe
       communication, so if you need privacy consider reaching us some
       other way. Also note that the frontdesk is currently handled by
       volunteers, so please be patient.
       </li>
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     </ul>
 
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     <a id="mail"></a>
     <h3><a class="anchor" href="#mail">Mailing Address</a></h3>
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     <p>Should you need to reach us via old-fashioned mail, our mailing
     address is:</p>
 <address>The Tor Project<br>
 217 1st Ave South #4903<br>
74c06109
 Seattle, WA 98194 USA<br><br>
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 </address>
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