about/en/contact.wml (6f1225fc6) - tor-webwml.git

contact.wml

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#include "head.wmi" TITLE="Tor Project: Contact" CHARSET="UTF-8"

<div id="content" class="clearfix">
	<div id="breadcrumbs">
    <a href="<page index>">Home &raquo; </a>
    <a href="<page about/overview>">About &raquo; </a>
    <a href="<page about/contact>">Contact</a>
  </div>
  <div id="maincol">
    <h2>Tor: Contact</h2>
    <ul>
    <li><a href="#support">Support</a></li>
    <li><a href="#email">Email</a></li>
    <li><a href="#irc">IRC</a></li>
    <li><a href="#twitter">Twitter</a></li>
    <li><a href="#phone">Telephone</a></li>
    <li><a href="#mail">Mailing Address</a></li>
    <li><a href="#security">Security Issues</a></li>
    </ul>

<a id="support"></a>
    <h3><a class="anchor" href="#support">Support</a></h3>

<p><i>help@rt.torproject.org</i> is the address to use for
    questions about all things Tor, volunteering, and offering
    resources. This is best effort service with no guarantees. We
    generally respond within 48 hours. For support in other languages,
    try:</p>

<ul>
      <li><i>help-ar@rt.torproject.org</i> for Arabic</li>
      <li><i>help-es@rt.torproject.org</i> for Spanish</li>
      <li><i>help-fa@rt.torproject.org</i> for Farsi</li>
      <li><i>help-fr@rt.torproject.org</i> for French</li>
      <li><i>help-zh@rt.torproject.org</i> for Mandarin</li>
    </ul>

<a id="email"></a>
    <h3><a class="anchor" href="#email">Email</a></h3>
    Please email <ew>help@rt.torproject.org</em> for general questions.

A few other addresses are more specific:

<ul>
      <li><i>tor-talk@lists.torproject.org</i> is for all discussion
      about theory, design, development, and use of Onion Routing.
      <i>tor-dev@lists.torproject.org</i> is for Tor research and
      development. For both of these <a href="<page
      docs/documentation>#MailingLists">mailing lists</a>,
      you must subscribe before you can post.</li>
      <li><i>donations@torproject.org</i> is for questions and comments about <a
      href="<page donate/donate>">getting money to the developers</a>. More
      donations means <a href="<page docs/faq>#Funding">more
      Tor</a>. We're happy to help think about creative ways for you
      to contribute.</li>
      <li><i>execdir@torproject.org</i> is for press/media, questions and comments about
      Tor the non-profit corporation: trademark questions, affiliation
      and coordination, major gifts, contract inquiries, licensing and
      certification, etc.</li>
      <li><i>bad-relays@lists.torproject.org</i> is for reporting exit relays
      observed to be misconfigured or malicious. You do not need to subscribe
      before posting.</li>
    </ul>

<a id="irc"></a>
    <h3><a class="anchor" href="#irc">IRC</a></h3>
    <p>Tor users and developers can also be found in the following channels on <a
    href="http://www.oftc.net/oftc/">OFTC</a>:</p>

<ul>
      <li><i>#tor</i> - User and relay operation discussions. Having trouble
      running Tor or a question for other Tor users? Then this is the spot for
      you.</li>
      <li><i>#tor-dev</i> - Channel for people who want to do development.
      Discussions about Tor-related coding, protocols, and <a href="<page
      getinvolved/volunteer>">project ideas</a> are all welcome.</li>
      <li><i>#tor-project</i> - Organization discussions unrelated to 
      software development. A great place to discuss Tor community events, 
      outreach, translation, or website improvements.</li>
      <li><i>#nottor</i> - This is where Tor people hang out to talk about
      stuff that is not related to Tor.</li>
    </ul>

<a id="twitter"></a>
    <h3><a class="anchor" href="#twitter">Twitter</a></h3>
    <p>Follow <a href="https://twitter.com/torproject">@TorProject</a> on Twitter!</p>

<a id="phone"></a>
    <h3><a class="anchor" href="#phone">Telephone</a></h3>
    <p>The Tor office is reachable at +1-781-948-1982. Please be aware that your
    phone company and ours (and everyone in between) could listen to
    the call. Please do not call for technical support, rather email
    <em>help@rt.torproject.org</em>. Technical support phone calls are not
    returned.</p>

<a id="mail"></a>
    <h3><a class="anchor" href="#mail">Mailing Address</a></h3>
    <p>Should you need to reach us via old reliable mail, our mailing
    address is:
      <p>The Tor Project, Inc<br>
         7 Temple Street, Suite A<br>
         Cambridge, MA 02139-2403 USA</p>
    </p>

<a id="security"></a>
    <h3><a class="anchor" href="#security">Security Issues</a></h3>
    <p>If you found a security issue in one of our projects or our
    infrastructure, please email the respective maintainer. You can find
    their GPG fingerprint/key on our <a
    href="https://db.torproject.org">developer ldap search page</a>. Due
    to the many different projects we have, we do not offer a single
    list for security issues.

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