about/en/contact.wml (98d9d9d1e) - tor-webwml.git

contact.wml

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#include "head.wmi" TITLE="Tor Project: Contact" CHARSET="UTF-8"

<div id="content" class="clearfix">
	<div id="breadcrumbs">
    <a href="<page index>">Home &raquo; </a>
    <a href="<page about/overview>">About &raquo; </a>
    <a href="<page about/contact>">Contact</a>
  </div>
  <div id="maincol">
    <h2>Tor: Contact</h2>
    <ul>
    <li><a href="#support">Support</a></li>
    <li><a href="#email">Email</a></li>
    <li><a href="#identica">Identi.ca</a></li>
    <li><a href="#irc">IRC</a></li>
    <li><a href="#livechat">Live Chat</a></li>
    <li><a href="#sms">SMS/Text Messaging</a></li>
    <li><a href="#phone">Telephone</a></li>
    </ul>

<a id="support"></a>
    h3><a class="anchor" href="#support">Support</a></h3>

<i>help@rt.torproject.org</i> is the address to use for Tor support
      requests. This is staffed for helping people with questions about
      all things Tor. This is best effort service with no guarantees.

<a id="email"></a>
    <h3><a class="anchor" href="#email">Email</a></h3>
    <i>tor-assistants@torproject.org</i> is the catch-all address for
    everything. It can be used for reaching people working on Tor.

A few other addresses are more specific:

<ul>
      <li><i>tor-translation@lists.torproject.org</i> can put new <a
      href="<page getinvolved/translation>">website translations</a>
      into place, and help answer questions about existing and
      new translations.</li>
      <li><i>tordnsel at torproject.org</i> is the alias for the people responsible for
      the tordns exitlist.</li>
      <li><i>donations@torproject.org</i> is for questions and comments about <a
      href="<page donate/donate>">getting money to the developers</a>. More
      donations means <a href="<page docs/faq>#Funding">more
      Tor</a>. We're happy to help think about creative ways for you
      to contribute.</li>
      <li><i>execdir@torproject.org</i> is for press/media, questions and comments about
      Tor the non-profit corporation: trademark questions, affiliation
      and coordination, major gifts, contract inquiries, licensing and
      certification, etc.</li>
    </ul>

<a id="identica"></a>
    <h3><a class="anchor" href="#identica">Identi.ca</a></h3>
    <p>Contact us via our microblogging Identi.ca account <a
    href="https://identi.ca/torproject">@torproject</a>.</p>

<a id="irc"></a>
    <h3><a class="anchor" href="#irc">IRC</a></h3>
    <p>Tor users and developers can also be found in the following channels on <a
    href="http://www.oftc.net/oftc/">OFTC</a>:</p>

<ul>
      <li><i>#tor</i> - User and relay operation discussions. Having trouble
      running Tor or a question for other Tor users? Then this is the spot for
      you.</li>
      <li><i>#tor-dev</i> - Channel for people who want to do development.
      Discussions about Tor-related coding, protocols, and <a href="<page
      getinvolved/volunteer>">project ideas</a> are all welcome.</li>
      <li><i>#nottor</i> - This is where Tor people hang out to talk about
      stuff that is not related to Tor.</li>
    </ul>

<a id="livechat"></a>
    <h3><a class="anchor" href="#livechat">Live Chat</a></h3>
    <p>Tor is experimenting with live chat (XMPP/Jabber/GChat), Voice over
    IP (VOIP), VOIP+ZRTP, SIP, Video, and desktop sharing through the <a
    href="http://jitsi.org/">Jitsi Open Source Communicator</a>. Contact
    us at <em>torproject@jit.si</em> for live help, questions, or
    feedback. This address does not receive emails, only XMPP and
VOIP.</p>

<p>The best time to reach someone is 10:00 - 12:00 GMT-5
    on Tuesday and 16:00 - 18:00 GMT-5 on Thursday.</p>
    <p>Our OTR fingerprint is F624A3 158D22 19F48E E28A73 09F527 1AD5DF 668D.
    Learn more about <a
    href="http://www.cypherpunks.ca/otr/">Off-the-Record</a>
    Messenging.</p>

<a id="sms"></a>
    <h3><a class="anchor" href="#sms">SMS/Text Messaging</a></h3>
    <p>We've started an experimental SMS/Text Messaging contact
    system. The following number can receive SMS/Text Messages from
    anywhere: +15088010746. Please be aware that your phone company and
    ours (and everyone in between) could see the messages.</p>

<a id="phone"></a>
    <h3><a class="anchor" href="#phone">Telephone</a></h3>
    <p>If none of the above appeal to you, calling +1-781-948-1982
    will reach the Tor office. Should there be no answer, please leave
    a message with a way to reach you. Please be aware that your phone
    company and ours (and everyone in between) could listen to the
    call. Please email <i>help@rt.torproject.org</i> for technical
    support.</p>

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tor-webwml.git

replace projects with contact so people can find it. Update the contact page with a section for Support, so people aren't so confused about how to get support.