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Provide Webroot users with an actual solution.

Matt Pagan authored on 14/06/2014 16:00:40
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@@ -83,8 +83,8 @@ includes Tor?</a></li>
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     </a></li>
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     <li><a href="#SophosOnMac">I'm using the Sophos anti-virus
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     software on my Mac, and Tor starts but I can't browse anywhere.</a></li>
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-    <li><a href="#XPCOMError">When I open the Tor Browser Bundle I get an
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-error message from the browser: "Cannot load XPCOM".</a></li>
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+    <li><a href="#XPCOMError">When I start Tor Browser I get an 
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+error message: "Cannot load XPCOM".</a></li>
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     <li><a href="#TBBOtherExtensions">Can I install other Firefox
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     extensions? Which extensions should I avoid using?</a></li>
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     <li><a href="#TBBJavaScriptEnabled">Why is NoScript configured to
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@@ -1193,16 +1193,17 @@ this issue.
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 <hr>
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 <a id="XPCOMError"></a>
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-<h3><a class="anchor" href="#XPCOMError">When I open the Tor Browser Bundle
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-I get an error message from the browser: "Cannot load XPCOM".</a></h3>
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+<h3><a class="anchor" href="#XPCOMError">When I start Tor Browser I get an 
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+error message: "Cannot load XPCOM".</a></h3>
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 <p>
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-This problem is caused by the Webroot SecureAnywhere Antivirus software.
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-Consider switching to a different antivirus program. We encourage affected
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-Webroot users to contact Webroot support about this issue.
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-<a href="https://trac.torproject.org/projects/tor/ticket/10789">Ticket
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-10789</a> has some suggestions for other workarounds; please let us know
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-if you find better fixes!
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+This <a 
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+href="https://trac.torproject.org/projects/tor/ticket/10789">problem</a> is 
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+specifically caused by the Webroot SecureAnywhere Antivirus software. 
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+From the Webroot control panel, go to Identity Protection &rarr; Application 
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+Protection, and set all the files in your Tor Browser folder to 'Allow'. 
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+We encourage affected Webroot users to contact Webroot support about this 
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+issue.
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 </p>
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