tor-webwml.git

@@ -83,8 +83,8 @@ includes Tor?</a></li>

     </a></li>

     <li><a href="#SophosOnMac">I'm using the Sophos anti-virus

     software on my Mac, and Tor starts but I can't browse anywhere.</a></li>

-    <li><a href="#XPCOMError">When I open the Tor Browser Bundle I get an

-error message from the browser: "Cannot load XPCOM".</a></li>

+    <li><a href="#XPCOMError">When I start Tor Browser I get an 

+error message: "Cannot load XPCOM".</a></li>

     <li><a href="#TBBOtherExtensions">Can I install other Firefox

     extensions? Which extensions should I avoid using?</a></li>

     <li><a href="#TBBJavaScriptEnabled">Why is NoScript configured to

@@ -1193,16 +1193,17 @@ this issue.

 <hr>

 <a id="XPCOMError"></a>

-<h3><a class="anchor" href="#XPCOMError">When I open the Tor Browser Bundle

-I get an error message from the browser: "Cannot load XPCOM".</a></h3>

+<h3><a class="anchor" href="#XPCOMError">When I start Tor Browser I get an 

+error message: "Cannot load XPCOM".</a></h3>

 <p>

-This problem is caused by the Webroot SecureAnywhere Antivirus software.

-Consider switching to a different antivirus program. We encourage affected

-Webroot users to contact Webroot support about this issue.

-<a href="https://trac.torproject.org/projects/tor/ticket/10789">Ticket

-10789</a> has some suggestions for other workarounds; please let us know

-if you find better fixes!

+This <a 

+href="https://trac.torproject.org/projects/tor/ticket/10789">problem</a> is 

+specifically caused by the Webroot SecureAnywhere Antivirus software. 

+From the Webroot control panel, go to Identity Protection → Application 

+Protection, and set all the files in your Tor Browser folder to 'Allow'. 

+We encourage affected Webroot users to contact Webroot support about this 

+issue.

 </p>

 <hr>