Added an FAQ about Webroot. #10789
Matt Pagan commited on 2014-06-14 06:47:25
Zeige 1 geänderte Dateien mit 16 Einfügungen und 0 Löschungen.
- docs/en/faq.wml 2e4e9fb25..d69a56b58
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@@ -83,6 +83,8 @@ includes Tor?</a></li> |
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</a></li> |
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<li><a href="#SophosOnMac">I'm using the Sophos anti-virus |
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software on my Mac, and Tor starts but I can't browse anywhere.</a></li> |
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+ <li><a href="#XPCOMError">When I open the Tor Browser Bundle I get an |
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+error message from the browser: "Cannot load XPCOM".</a></li> |
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<li><a href="#TBBOtherExtensions">Can I install other Firefox |
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extensions? Which extensions should I avoid using?</a></li> |
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<li><a href="#TBBJavaScriptEnabled">Why is NoScript configured to |
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@@ -1190,6 +1192,20 @@ this issue. |
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<hr> |
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+<a id="XPCOMError"></a> |
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+<h3><a class="anchor" href="#XPCOMError">When I open the Tor Browser Bundle |
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+I get an error message from the browser: "Cannot load XPCOM".</a></h3> |
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+ |
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+<p> |
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+This <a |
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+href="https://trac.torproject.org/projects/tor/ticket/10789">problem</a> is |
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+specifically caused by the Webroot SecureAnywhere Antivirus software. |
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+Consider switching to a different antivirus program. We encourage affected |
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+Webroot users to contact Webroot support about this issue. |
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+ </p> |
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+ |
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+<hr> |
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+ |
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<a id="TBBOtherExtensions"></a> |
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<h3><a class="anchor" href="#TBBOtherExtensions">Can I install other |
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Firefox extensions?</a></h3> |
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