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Added an FAQ about Webroot. #10789

Matt Pagan authored on 14/06/2014 06:47:25
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@@ -83,6 +83,8 @@ includes Tor?</a></li>
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     </a></li>
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     <li><a href="#SophosOnMac">I'm using the Sophos anti-virus
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     software on my Mac, and Tor starts but I can't browse anywhere.</a></li>
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+    <li><a href="#XPCOMError">When I open the Tor Browser Bundle I get an 
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+error message from the browser: "Cannot load XPCOM".</a></li>
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     <li><a href="#TBBOtherExtensions">Can I install other Firefox
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     extensions? Which extensions should I avoid using?</a></li>
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     <li><a href="#TBBJavaScriptEnabled">Why is NoScript configured to
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@@ -1190,6 +1192,20 @@ this issue.
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 <hr>
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+<a id="XPCOMError"></a>
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+<h3><a class="anchor" href="#XPCOMError">When I open the Tor Browser Bundle 
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+I get an error message from the browser: "Cannot load XPCOM".</a></h3>
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+
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+<p>
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+This <a 
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+href="https://trac.torproject.org/projects/tor/ticket/10789">problem</a> is 
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+specifically caused by the Webroot SecureAnywhere Antivirus software. 
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+Consider switching to a different antivirus program. We encourage affected 
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+Webroot users to contact Webroot support about this issue.
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+ </p>
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+
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+<hr>
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+
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 <a id="TBBOtherExtensions"></a>
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 <h3><a class="anchor" href="#TBBOtherExtensions">Can I install other
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 Firefox extensions?</a></h3>