webinterface.git

Erster Stub eines ticket-Modules
Parent 65aab10
Bernd Wurst

Bernd Wurst commited on 2012-03-02 11:06:47
Zeige 4 geänderte Dateien mit 129 Einfügungen und 0 Löschungen.

modules/ticket/include/tickets.php
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+<?php
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+
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+require_once('inc/base.php');
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+require_once('inc/debug.php');
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+
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+
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+function list_tickets()
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+{
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+  $customerno = (int) $_SESSION['customerinfo']['customerno'];
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+  $result = db_query("SELECT id, subject, created, closed, status, severity, priority FROM misc.tickets WHERE customer='{$customerno}'");
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+  $ret = array();
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+  while ($line = mysql_fetch_assoc($result))
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+    $ret[] = $line;
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+
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+  DEBUG($ret);
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+  return $ret;
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+}
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+
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+
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+function ticket_details($id)
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+{
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+  $id = (int) $id;
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+  $customerno = (int) $_SESSION['customerinfo']['customerno'];
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+  $result = db_query("SELECT id, subject, created, closed, status, severity, priority FROM misc.tickets WHERE customer='{$customerno}' AND id={$id}");
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+  if (mysql_num_rows($result) < 1)
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+    system_failure("Sie haben kein Ticket mit dieser ID");
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+  $ticket = mysql_fetch_assoc($result);
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+  $result = db_query("SELECT id, ticket, date, author, direction, text FROM misc.tickets_msg WHERE ticket={$ticket['id']}");
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+  if (mysql_num_rows($result) < 1)
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+    system_failure("Es konnten keine Nachrichten zu diesem Ticket gefunden werden");
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+  $ticket['answers'] = array();
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+  while ($a = mysql_fetch_assoc($result))
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+    $ticket['answers'][] = $a;
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+
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+  DEBUG($ticket);
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+  return $ticket;
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+}
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+
modules/ticket/list.php
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+<?php
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+
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+require_once('inc/base.php');
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+require_once('inc/security.php');
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+require_once('tickets.php');
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+
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+$title = 'Support-Tickets';
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+
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+output('<h3>Support-Tickets</h3>
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+<p>Über dieses Ticket-System ist es Ihnen möglich, Anfragen oder Mitteilungen an den Support zu richten. An dieser Stelle sehen Sie immer den aktuellen Stand Ihrer Anfrage.</p>
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+');
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+
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+output('<h4>Bisher vorhandene Tickets</h4>');
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+
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+$tickets = list_tickets();
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+
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+if (count($tickets) > 0)
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+{
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+  output('<table><tr><th>Betreff</th><th>Datum</th><th>Status</th></tr>');
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+  foreach ($tickets as $t)
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+  {
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+    $date = $t['created'];
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+    $status = 'offen';
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+    output('<tr><td>'.internal_link('ticket_details', filter_input_general($t['subject']), "t={$t['id']}")."</td><td>{$date}</td><td>{$status}</td>");
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+  }
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+  output('</table>');
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+}
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+else
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+{
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+  output('<p><em>Bisher sind keine Tickets vorhanden</em></p>');
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+}
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+
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+
modules/ticket/menu.php
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+<?php
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+
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+$role = $_SESSION['role'];
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+
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+if ($role & ROLE_CUSTOMER)
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+{
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+    $menu["ticket_list"] = array("label" => "Support-Tickets", "file" => "list", "weight" => 1);
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+}
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+
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+?>
modules/ticket/ticket_details.php
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+<?php
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+
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+require_once('inc/base.php');
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+require_once('inc/security.php');
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+require_once('tickets.php');
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+
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+$t = ticket_details($_REQUEST['t']);
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+$answers = $t['answers'];
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+
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+$title = 'Support-Tickets';
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+
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+output('<h3>'.filter_input_general($t['subject']).'</h3>');
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+
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+$status = 'unbekannt';
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+switch ($t['status'])
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+{
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+  case 'new':
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+      $status = 'neu';
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+      break;
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+  case 'open':
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+      $status = 'offen';
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+      break;
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+  case 'closed':
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+      $status = 'erledigt';
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+      break;
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+}
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+output('<div style="margin-left: 2em;">
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+<p>Datum: '.$answers[0]['date'].'</p>
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+<p>'.filter_input_general($answers[0]['text']).'</p>
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+<p>Status: <strong>'.$status.'</strong></p>
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+</div>');
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+
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+unset($answers[0]);
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+
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+if (count($answers) > 0)
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+{
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+  output('<h3>Antworten:</h3>');
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+  foreach ($answers as $a)
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+  {
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+    output("<h4>{$a['author']}, {$a['date']}</h4>");
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+    output("<div style=\"margin-left: 2em;\"><p>{$a['text']}</p></div>");
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+  }
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+}
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+else
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+{
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+  output('<p><em>Bisher sind keine Antworten zu diesem Ticket vorhanden</em></p>');
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+}
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+
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