tor-tb-manual.git

en-US/troubleshooting.page   1) <page xmlns="http://projectmallard.org/1.0/"
en-US/troubleshooting.page   2)   type="topic"
en-US/troubleshooting.page   3)   id="troubleshooting">
en-US/troubleshooting.page   4) 
en-US/troubleshooting.page   5) <info>

C/troubleshooting.page       6)   <desc>What to do if Tor Browser doesn’t work.</desc>

C/troubleshooting.page       7)   <link type="guide" xref="index" group="#last" />

en-US/troubleshooting.page   8) </info>
en-US/troubleshooting.page   9) 
en-US/troubleshooting.page  10) <title>Troubleshooting</title>
en-US/troubleshooting.page  11) 
en-US/troubleshooting.page  12) <p>

C/troubleshooting.page      13) You should be able to start browsing the web using Tor Browser shortly
C/troubleshooting.page      14) after running the program, and clicking the “Connect” button if you are
C/troubleshooting.page      15) using it for the first time.

en-US/troubleshooting.page  16) </p>
en-US/troubleshooting.page  17) 

C/troubleshooting.page      18) <media type="image" src="media/tor-launcher-connect_en-US.png" />

en-US/troubleshooting.page  19) 

C/troubleshooting.page      20) <section id="no-connection">
C/troubleshooting.page      21) <title>Quick fixes</title>

en-US/troubleshooting.page  22) <p>

C/troubleshooting.page      23) If Tor Browser doesn’t connect, there may be a simple solution. Try each
C/troubleshooting.page      24) of the following:

en-US/troubleshooting.page  25) </p>
en-US/troubleshooting.page  26) 
en-US/troubleshooting.page  27) <list>
en-US/troubleshooting.page  28)   <item>

C/troubleshooting.page      29)     <p>
C/troubleshooting.page      30)     Your computer’s system clock must be set correctly, or Tor will not
C/troubleshooting.page      31)     be able to connect.
C/troubleshooting.page      32)     </p>
C/troubleshooting.page      33)   </item>
C/troubleshooting.page      34)   <item>
C/troubleshooting.page      35)     <p>
C/troubleshooting.page      36)     Make sure another Tor Browser is not already running. If you’re 
C/troubleshooting.page      37)     not sure if Tor Browser is running, restart your computer.
C/troubleshooting.page      38)     </p>

en-US/troubleshooting.page  39)   </item>
en-US/troubleshooting.page  40)   <item>

C/troubleshooting.page      41)     <p>
C/troubleshooting.page      42)     Make sure that any antivirus program you have installed is not
C/troubleshooting.page      43)     preventing Tor from running. You may need to consult the
C/troubleshooting.page      44)     documentation for your antivirus software if you do not know how to
C/troubleshooting.page      45)     do this.
C/troubleshooting.page      46)     </p>

en-US/troubleshooting.page  47)   </item>
en-US/troubleshooting.page  48)   <item>

C/troubleshooting.page      49)     <p>
C/troubleshooting.page      50)     Temporarily disable your firewall.
C/troubleshooting.page      51)     </p>

en-US/troubleshooting.page  52)   </item>
en-US/troubleshooting.page  53)   <item>

C/troubleshooting.page      54)     <p>
C/troubleshooting.page      55)     Delete Tor Browser and install it again. If updating, do not just
C/troubleshooting.page      56)     overwrite your previous Tor Browser files; ensure they are fully
C/troubleshooting.page      57)     deleted beforehand.
C/troubleshooting.page      58)     </p>

en-US/troubleshooting.page  59)   </item>
en-US/troubleshooting.page  60) </list>

C/troubleshooting.page      61) </section>

en-US/troubleshooting.page  62) 

C/troubleshooting.page      63) <section id="blocked">
C/troubleshooting.page      64) <title>Is your connection censored?</title>

en-US/troubleshooting.page  65) <p>

C/troubleshooting.page      66) If you still can’t connect, your Internet Service Provider might be
C/troubleshooting.page      67) censoring connections to the Tor network. Read the <link
C/troubleshooting.page      68) xref='circumvention'>Circumvention</link> section for possible
C/troubleshooting.page      69) solutions.

en-US/troubleshooting.page  70) </p>

C/troubleshooting.page      71) </section>

en-US/troubleshooting.page  72) 

C/troubleshooting.page      73) <section id="known-issues">
C/troubleshooting.page      74) <title>Known issues</title>

en-US/troubleshooting.page  75) <p>

C/troubleshooting.page      76) Tor Browser is under constant development, and some issues are known
C/troubleshooting.page      77) about but not yet fixed. Please check the <link
C/troubleshooting.page      78) xref='known-issues'>Known Issues</link> page to see if the problem you
C/troubleshooting.page      79) are experiencing is already listed there.

en-US/troubleshooting.page  80) </p>

C/troubleshooting.page      81) </section>

en-US/troubleshooting.page  82) 

C/troubleshooting.page      83) <section id="helpdesk">
C/troubleshooting.page      84) <title>Contacting the Tor Help Desk</title>
C/troubleshooting.page      85) <p>
C/troubleshooting.page      86) If the above steps do not help you solve the problem, you can contact
C/troubleshooting.page      87) Tor’s help desk. Send an email to help@rt.torproject.org with exact
C/troubleshooting.page      88) details of the problem, your operating system, and the steps you have
C/troubleshooting.page      89) already tried. Please only contact the help desk if you cannot find the
C/troubleshooting.page      90) answer to your question in this manual.
C/troubleshooting.page      91) </p>
C/troubleshooting.page      92) 
C/troubleshooting.page      93) <p>
C/troubleshooting.page      94) If possible, you should also include the “Tor log”, an
C/troubleshooting.page      95) automatically-generated list of Tor’s activity that can help diagnose
C/troubleshooting.page      96) the problem. To copy the Tor log, either:
C/troubleshooting.page      97) </p>
C/troubleshooting.page      98) <list>
C/troubleshooting.page      99)  <item>
C/troubleshooting.page     100)   <p>
C/troubleshooting.page     101)   click the button labelled “Copy Tor Log To Clipboard” that appears in
C/troubleshooting.page     102)   the dialog window while Tor Browser is connecting to the network, or
C/troubleshooting.page     103)   </p>
C/troubleshooting.page     104)  </item>
C/troubleshooting.page     105)  <item>
C/troubleshooting.page     106)   <p>
C/troubleshooting.page     107)   if Tor Browser is already open, click on the Torbutton icon (the small
C/troubleshooting.page     108)   green onion at the top left of the screen), then “Open Network
C/troubleshooting.page     109)   Settings”, then “Copy Tor Log To Clipboard”.
C/troubleshooting.page     110)   </p>
C/troubleshooting.page     111)  </item>
C/troubleshooting.page     112) </list>
C/troubleshooting.page     113) <p>
C/troubleshooting.page     114) You can now paste the Tor log into your support request.
C/troubleshooting.page     115) </p>
C/troubleshooting.page     116) <!-- XXX: Include a screenshot of this -->
C/troubleshooting.page     117) </section>

en-US/troubleshooting.page 118)