<page xmlns="http://projectmallard.org/1.0/"
type="topic"
id="troubleshooting">
<info>
<desc>What to do if Tor Browser doesn’t work</desc>
<link type="guide" xref="index" group="eleven" />
</info>
<title>Troubleshooting</title>
<p>
You should be able to start browsing the web using Tor Browser shortly
after running the program, and clicking the “Connect” button if you are
using it for the first time.
</p>
<media type="image" width="600" src="media/first-time/connect.png" />
<section id="no-connection">
<title>Quick fixes</title>
<p>
If Tor Browser doesn’t connect, there may be a simple solution. Try each
of the following:
</p>
<list>
<item>
<p>
Your computer’s system clock must be set correctly, or Tor will not
be able to connect.
</p>
</item>
<item>
<p>
Make sure another Tor Browser is not already running. If you’re
not sure if Tor Browser is running, restart your computer.
</p>
</item>
<item>
<p>
Make sure that any antivirus program you have installed is not
preventing Tor from running. You may need to consult the
documentation for your antivirus software if you do not know how to
do this.
</p>
</item>
<item>
<p>
Temporarily disable your firewall.
</p>
