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jobs-useradvocate.wml

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<h1>User Advocate (Mozilla Fellowship)</h1>

<h2>March 29, 2018</h2>

<p>
As an organization dedicated to safeguarding the
open internet, the Tor Project is participating in the <a
href="https://advocacy.mozilla.org/en-US/open-web-fellows/overview">Mozilla
Open Web fellow</a> program as a host.  Through this fellowship,
we're seeking to host a User Advocate to bridge the gap between Tor
users and Tor developers. If you're passionate about internet freedom
and improving software to make it more user-friendly, this might be the
perfect job for you.
</p>

<p>
Tor is widely considered the strongest internet privacy software,
and we want to make it the most user-friendly. Millions of people use
Tor every day to protect their privacy, safety, and freedom of expression
on the internet. Because Tor's users are distributed across the globe
and have varying levels of technical skill, we are looking for someone
who can gather data from this diverse group of people to help us make
usability improvements.
</p>

<p>
Your job will be to identify common user problems: where people
get stuck setting up or using Tor, and what we can do to address those
issues. After identifying and documenting the common problems, you will
coordinate with our teams to ensure the problems are addressed.
</p>

<p>
The ideal candidate will be someone skilled at working with developers
to understand the root causes of user issues while still maintaining
a broad, user-centric view of the problems and areas where Tor can
improve. Previous experience working in a support role is a huge
plus.
</p>

<h2>The ideal candidate will have the following:</h2>

<ul>
<li>Experience with public interest technology and commitment to
addressing issues like privacy, security, and inclusion online</li>
<li>Familiarity with the ins and outs of Tor Browser, the Tor network,
and the various applications that integrate Tor's privacy and security
protections</li>
<li>Exceptional patience and willingness to talk through issues and
problems with people across many cultures - the more detail you can get
from affected users, the better!</li>
<li>Be detail-oriented in filing comprehensive bug reports (Trac is
the primary tool Tor developers use to discuss and deploy new features
and bug-fixes)</li>
<li>Capability of keeping the big picture in mind without becoming overly
distracted by any single area</li>
<li>Excitement for being a user advocate and for getting common user
issues prioritized in the development roadmaps for each team</li>
<li>Willingness and ability to travel internationally during the term
of this fellowship</li>
<li>Fluency in languages other than English is also a major plus.</li>
</ul>

<p>
The fellow will receive a $60,000 stipend, paid in monthly installments,
as well as supplements for childcare and health insurance. This is a
full-time fellowship, either working from our Seattle office or remotely.
</p>

<h2>How to apply:</h2>

<p>
To apply, visit <a
href="https://foundation.mozilla.org/fellowships/apply/">Mozilla's
application page</a>, create an account, and select “Open Web.” The
deadline for applications is April 20, 2018 at 5pm EDT.
</p>

<h2>About Tor:</h2>

<p>
The Tor Project, Inc., is a 501(c)(3) organization headquartered
in Seattle that provides the technical infrastructure for privacy
protection over the Internet, helping millions of activists, journalists,
and others around the world communicate securely. With paid staff and
contractors of around 35 engineers and operational support people,
plus many volunteers all over the world who contribute to our work, our
mission is to advance human rights and freedoms by creating and deploying
free and open anonymity and privacy technologies, supporting their
unrestricted availability and use, and furthering their scientific and
popular understanding.
</p>

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