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resurrect the support section. remove the telephone section.

Roger Dingledine authored on 11/03/2016 22:31:17
Showing 1 changed files
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@@ -22,10 +22,10 @@
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     <li><a href="#security">Security Issues</a></li>
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     </ul>
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-    <!--
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     <a id="support"></a>
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     <h3><a class="anchor" href="#support">Support</a></h3>
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+    <!--
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      <p><i>help@rt.torproject.org</i> is the address to use for
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     questions about all things Tor, volunteering, and offering
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     resources. This is best effort service with no guarantees. We
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@@ -41,19 +41,29 @@
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     </ul>
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     -->
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+    <p>If you have questions about using Tor:</p>
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+    <ol>
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+    <li>Read through the <a href="<page docs/faq>">FAQ</a> and the
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+    <a href="<page docs/documentation>">documentation</a>.</li>
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+    <li>See if your question is asked or answered on our
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+    <a href="https://tor.stackexchange.com/">StackExchange page</a>.</li>
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+    <li>Join the <a href="#irc">#tor irc channel</a>, state the issue,
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+    and wait patiently for help.</li>
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+    <li>Read through the archives of the
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+    <a href="<page docs/documentation>#MailingLists">mailing lists</a>
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+    to see if anybody else has raised your issue recently. Note that
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+    you need to subscribe to the mailing lists before you can post.</li>
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+    </ol>
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+
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+    <p>If you find your answer, please stick around to contribute back
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+    and help others who were once in your position.</p>
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+
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     <a id="email"></a>
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     <h3><a class="anchor" href="#email">Email</a></h3>
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-    <!-- Please email <ew>help@rt.torproject.org</em> for general questions.
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-
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-    A few other addresses are more specific: -->
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+    <p>If you have Tor questions, please try to help yourself via the
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+    above support venues.</p>
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     <ul>
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-      <li><i>tor-talk@lists.torproject.org</i> is for all discussion
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-      about theory, design, development, and use of Onion Routing.
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-      <i>tor-dev@lists.torproject.org</i> is for Tor research and
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-      development. For both of these <a href="<page
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-      docs/documentation>#MailingLists">mailing lists</a>,
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-      you must subscribe before you can post.</li>
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       <li><i>donations@torproject.org</i> is for questions and comments about <a
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       href="<page donate/donate>">getting money to the developers</a>. More
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       donations means <a href="<page docs/faq>#Funding">more
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@@ -92,6 +102,7 @@
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 	</ul>
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     </p>
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+<!--
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     <a id="phone"></a>
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     <h3><a class="anchor" href="#phone">Telephone</a></h3>
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     <p>Please be aware that your
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@@ -99,6 +110,7 @@
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     the call. Please do not call for technical support. Instead, email
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     <em>help@rt.torproject.org</em>. Technical support phone calls are not
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     returned.</p>
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+-->
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     <a id="mail"></a>
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     <h3><a class="anchor" href="#mail">Mailing Address</a></h3>