tor-tb-manual.git

en-US/troubleshooting.page  1) <page xmlns="http://projectmallard.org/1.0/"
en-US/troubleshooting.page  2)   type="topic"
en-US/troubleshooting.page  3)   id="troubleshooting">
en-US/troubleshooting.page  4) 
en-US/troubleshooting.page  5) <info>

C/troubleshooting.page      6)   <desc>What to do if Tor Browser doesn’t work</desc>

C/troubleshooting.page      7)   <link type="guide" xref="index" group="#last" />

en-US/troubleshooting.page  8) </info>
en-US/troubleshooting.page  9) 
en-US/troubleshooting.page 10) <title>Troubleshooting</title>
en-US/troubleshooting.page 11) 
en-US/troubleshooting.page 12) <p>

C/troubleshooting.page     13) You should be able to start browsing the web using Tor Browser shortly
C/troubleshooting.page     14) after running the program, and clicking the “Connect” button if you are
C/troubleshooting.page     15) using it for the first time.

en-US/troubleshooting.page 16) </p>
en-US/troubleshooting.page 17) 

C/troubleshooting.page     18) <media type="image" width="600" src="media/first-time/connect.png" />

en-US/troubleshooting.page 19) 

C/troubleshooting.page     20) <section id="no-connection">
C/troubleshooting.page     21) <title>Quick fixes</title>

en-US/troubleshooting.page 22) <p>

C/troubleshooting.page     23) If Tor Browser doesn’t connect, there may be a simple solution. Try each
C/troubleshooting.page     24) of the following:

en-US/troubleshooting.page 25) </p>
en-US/troubleshooting.page 26) 
en-US/troubleshooting.page 27) <list>
en-US/troubleshooting.page 28)   <item>

C/troubleshooting.page     29)     <p>
C/troubleshooting.page     30)     Your computer’s system clock must be set correctly, or Tor will not
C/troubleshooting.page     31)     be able to connect.
C/troubleshooting.page     32)     </p>
C/troubleshooting.page     33)   </item>
C/troubleshooting.page     34)   <item>
C/troubleshooting.page     35)     <p>
C/troubleshooting.page     36)     Make sure another Tor Browser is not already running. If you’re 
C/troubleshooting.page     37)     not sure if Tor Browser is running, restart your computer.
C/troubleshooting.page     38)     </p>

en-US/troubleshooting.page 39)   </item>
en-US/troubleshooting.page 40)   <item>

C/troubleshooting.page     41)     <p>
C/troubleshooting.page     42)     Make sure that any antivirus program you have installed is not
C/troubleshooting.page     43)     preventing Tor from running. You may need to consult the
C/troubleshooting.page     44)     documentation for your antivirus software if you do not know how to
C/troubleshooting.page     45)     do this.
C/troubleshooting.page     46)     </p>

en-US/troubleshooting.page 47)   </item>
en-US/troubleshooting.page 48)   <item>

C/troubleshooting.page     49)     <p>
C/troubleshooting.page     50)     Temporarily disable your firewall.
C/troubleshooting.page     51)     </p>

en-US/troubleshooting.page 52)   </item>
en-US/troubleshooting.page 53)   <item>

C/troubleshooting.page     54)     <p>
C/troubleshooting.page     55)     Delete Tor Browser and install it again. If updating, do not just
C/troubleshooting.page     56)     overwrite your previous Tor Browser files; ensure they are fully
C/troubleshooting.page     57)     deleted beforehand.
C/troubleshooting.page     58)     </p>

en-US/troubleshooting.page 59)   </item>
en-US/troubleshooting.page 60) </list>

C/troubleshooting.page     61) </section>

en-US/troubleshooting.page 62) 

C/troubleshooting.page     63) <section id="blocked">
C/troubleshooting.page     64) <title>Is your connection censored?</title>

en-US/troubleshooting.page 65) <p>

C/troubleshooting.page     66) If you still can’t connect, your Internet Service Provider might be
C/troubleshooting.page     67) censoring connections to the Tor network. Read the <link
C/troubleshooting.page     68) xref='circumvention'>Circumvention</link> section for possible
C/troubleshooting.page     69) solutions.

en-US/troubleshooting.page 70) </p>

C/troubleshooting.page     71) </section>

en-US/troubleshooting.page 72) 

C/troubleshooting.page     73) <section id="known-issues">
C/troubleshooting.page     74) <title>Known issues</title>

en-US/troubleshooting.page 75) <p>

C/troubleshooting.page     76) Tor Browser is under constant development, and some issues are known
C/troubleshooting.page     77) about but not yet fixed. Please check the <link
C/troubleshooting.page     78) xref='known-issues'>Known Issues</link> page to see if the problem you
C/troubleshooting.page     79) are experiencing is already listed there.

en-US/troubleshooting.page 80) </p>

C/troubleshooting.page     81) </section>

en-US/troubleshooting.page 82)