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5) #include "head.wmi" TITLE="Tor Project: Contact" CHARSET="UTF-8"
6) 
7) <div id="content" class="clearfix">
8) 	<div id="breadcrumbs">

9)     <a href="<page index>">Home &raquo; </a>

10)     <a href="<page about/overview>">About &raquo; </a>

11)     <a href="<page about/contact>">Contact</a>
12)   </div>
13)   <div id="maincol">
14)     <h2>Tor: Contact</h2>

15)     <ul>

16)     <li><a href="#support">Support</a></li>

17)     <li><a href="#irc">IRC</a></li>

18)     <li><a href="#twitter">Twitter</a></li>

19)     <li><a href="#bugs">Bug Tracker</a></li>
20)     <li><a href="#security">Security Issues</a></li>
21)     <li><a href="#badrelays">Report Bad Relays</a></li>

22)     <li><a href="#email">Email</a></li>

23)     <li><a href="#mail">Mailing Address</a></li>

24)     </ul>

25) 

26)     <a id="support"></a>

27)     <h3><a class="anchor" href="#support">Support</a></h3>

28) 

29)     <!--

30)      <p><i>help@rt.torproject.org</i> is the address to use for
31)     questions about all things Tor, volunteering, and offering
32)     resources. This is best effort service with no guarantees. We

33)     generally respond within 48 hours. For support in other languages,
34)     try:</p>
35) 
36)     <ul>
37)       <li><i>help-ar@rt.torproject.org</i> for Arabic</li>
38)       <li><i>help-es@rt.torproject.org</i> for Spanish</li>
39)       <li><i>help-fa@rt.torproject.org</i> for Farsi</li>
40)       <li><i>help-fr@rt.torproject.org</i> for French</li>
41)       <li><i>help-zh@rt.torproject.org</i> for Mandarin</li>
42)     </ul>

43)     -->

44) 

45)     <p>If you have questions about using Tor:</p>
46)     <ol>

47)     <li>Check our <a href="https://trac.torproject.org/projects/tor/wiki/org/teams/CommunityTeam/Support">support wiki</a> for answers to some of the most frequently asked questions about Tor.</li>

48)     <li>See if your question is asked or answered on our

49)     <a href="https://tor.stackexchange.com/">StackExchange page</a>. If
50)     it isn't, please consider asking it there! Then everybody else can
51)     benefit from your question and the answer to it.</li>

52)     <li>Join the <a href="#irc">#tor irc channel</a>, state the issue,
53)     and wait patiently for help.</li>
54)     <li>Read through the archives of the
55)     <a href="<page docs/documentation>#MailingLists">mailing lists</a>
56)     to see if anybody else has raised your issue recently. Note that
57)     you need to subscribe to the mailing lists before you can post.</li>
58)     </ol>
59) 
60)     <p>If you find your answer, please stick around to contribute back
61)     and help others who were once in your position.</p>
62) 

63)     <a id="irc"></a>

64)     <h3><a class="anchor" href="#irc">IRC</a></h3>

65)     <p>Tor users and developers can also be found in the following channels on <a

66)     href="https://www.oftc.net/">OFTC</a>:</p>

67) 

68)     <ul>

69)       <li><i>#tor</i> - For questions about using Tor (as a client, as
70)       a relay, as an onion service). Having trouble running Tor or have
71)       a question for other Tor users? Then this is the spot for you.</li>

72)       <li><i>#tor-dev</i> - Channel for people who want to do development.

73)       Discussions about Tor-related coding, protocols, and <a href="<page

74)       getinvolved/volunteer>">project ideas</a> are all welcome.</li>

75)       <li><i>#tor-project</i> - Organization discussions unrelated to
76)       software development. A great place to discuss Tor community events,

77)       outreach, translation, or website improvements.</li>

78)       <li><i>#tor-meeting</i> - The various Tor teams, like the network
79)       team, the browser team, the UX team, and the metrics team, hold
80)       periodic <a href="http://meetbot.debian.net/tor-meeting/">publicly
81)       logged</a> meetings in this channel.</li>

82)     </ul>

83) 

84)     <a id="twitter"></a>
85)     <h3><a class="anchor" href="#twitter">Twitter</a></h3>

86)     <p>Follow us on Twitter:
87) 	<ul>
88) 	  <li>English account: <a href="https://twitter.com/TorProject">@TorProject</a></li>
89)     	  <li>Farsi (Persian) account: <a href="https://twitter.com/torproject_fa">@TorProject_fa</a></li>
90) 	</ul>
91)     </p>

92) 

93) 	<a id="bugs"></a>
94) 	<h3><a class="anchor" href="#bugs">Bug Tracker</a></h3>
95) 	<p>You can report bugs other than <a href="#security">security 
96) 	issues</a> using our <a href="https://trac.torproject.org/projects/tor"
97) 	>bug tracker</a>. Our 
98) 	<a href="<page getinvolved/volunteer>">volunteer page</a> has 
99) 	convenient links to <a href="<page getinvolved/volunteer>#Projects"> 
100) 	project-related queries</a>.</p>
101)     
102) 	<a id="security"></a>
103) 	<h3><a class="anchor" href="#security">Security Issues</a></h3>
104) 	<p>If you've found a security issue in one of our projects or our
105) 	infrastructure, please email the respective maintainer. You can find
106) 	their GPG fingerprint/key on our <a
107) 	href="https://db.torproject.org">developer ldap search page</a>. Due
108) 	to the many different projects we have, we do not offer a single
109) 	list for security issues.</p>
110) 
111) 	<a id="badrelays"></a>
112) 	<h3><a class="anchor" href="#badrelays">Report Bad Relays</a></h3>
113) 	<p>If you find a relay that you think is malicious, misconfigured, 
114) 	or otherwise broken, please check out our 
115) 	<a href="https://trac.torproject.org/projects/tor/wiki/doc/ReportingBadRelays">
116) 	wiki page</a> and <a href="https://blog.torproject.org/how-report-bad-relays"
117) 	>blog post</a> on how to report it.</p>
118) 
119) 
120) 	<a id="email"></a>

121)     <h3><a class="anchor" href="#email">Email</a></h3>
122)     <p>If you have Tor questions, please try to help yourself via the

123)     above support venues. Please don't use this contact address

124)     for helpdesk or user requests — we all get too much mail and
125)     we won't be able to help you there.</p>
126) 
127)     <ul>

128)       <li><i>frontdesk@rt.torproject.org</i> is for questions and
129)       comments about Tor the non-profit organization: funding and
130)       donations, trademark questions,
131)       affiliation and coordination, major gifts, contract inquiries, etc.
132)       Please note that email is not a great approach for safe
133)       communication, so if you need privacy consider reaching us some
134)       other way. Also note that the frontdesk is currently handled by
135)       volunteers, so please be patient.
136)       </li>

137)     </ul>
138) 

139)     <a id="mail"></a>
140)     <h3><a class="anchor" href="#mail">Mailing Address</a></h3>

141)     <p>Should you need to reach us via old-fashioned mail, our mailing
142)     address is:</p>
143) <address>The Tor Project<br>
144) 217 1st Ave South #4903<br>

145) Seattle, WA 98194 USA<br><br>

146) </address>

147) 

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